Reference

Legal Terms For Your v2026 Account

v2026 Legal explains how our account access, wallet handling, data practices and policy requests work for Indonesia.

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v2026 Legal Terms For Your v2026 Account
POLICY CONTACT

Three Ways To Resolve Legal Questions

A clear contact route helps when a Legal question affects your account, payment record or access status. Start with the account support path and include the phone number linked to your profile, then add the relevant wallet or transfer reference. We use those details to separate a policy question from a pending payment check. If your request concerns data, say exactly what you want changed, copied or removed so our team can route it correctly.

Team online

Account details

Send the phone number connected to your account and describe the Legal clause you want explained. We can then match the request to the correct profile instead of asking you to repeat the account history.

Payment record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the rail name and receipt reference. This gives our support path a useful starting point for checking the recorded status.

Data request

Request a copy, correction or removal of account data through support and describe the records involved. We will assess the request under the applicable Legal terms and explain any step needed before action.

DATA PRACTICES

What We Handle Behind The Policy

Legal is also about the records created when you open an account, verify a phone number or ask us to check a wallet status.

Account data

We use the details attached to your account to support phone verification, access decisions and policy contact. Providing an accurate phone number helps us identify the correct account when you ask about Legal terms.

Wallet records

A DANA, OVO, GoPay or QRIS reference can connect a payment question with the related account record. Bank transfer and virtual account references are handled in the same request path when status needs checking.

Cookies

Cookies support session continuity and selected site settings on your device. You can review cookie controls in your browser, while disabling some settings may affect the account access path or saved session state.

Account security

Phone verification is required before account access in the relevant flow. Keep your phone details private, avoid sharing account credentials, and contact support if an access attempt or profile detail does not match your activity.

Record retention

We retain account, payment and contact records for the period required by the applicable Legal terms and operational checks. A data request can ask what record is held and why it remains connected to your account.

Policy changes

If a Legal term changes, we update the policy text that applies to the service. Check this page before opening an account or continuing after a notice, and contact support when you need the change explained.

Answers Before You Open An Account

These Legal answers cover the questions we expect from an Indonesian account holder before access, payment use or a data request. They explain the practical next step without replacing the full policy text. If your situation is specific, contact support with your account phone number and the relevant payment or data detail.

The v2026 Legal page covers account access, phone verification, payment records, cookies, data handling, retention and policy contact. It also explains that availability depends on local law, so you should read the applicable terms before opening an account.

Access depends on local law and the terms that apply to your location. Whether you are in Jakarta, Surabaya or elsewhere in Indonesia, use the current Legal text shown for your account route and contact support if an access decision needs clarification.

Phone verification connects the account to a contact detail before account access in the relevant flow. It also gives support a way to identify your profile when you ask about a policy clause, wallet status or an unexpected access result.

DANA and QRIS references are used to locate the related payment record when support checks a status. Include the rail name and receipt reference in your request. OVO, GoPay, bank transfer and virtual account questions follow the same account-linked path.

Yes, you can contact support with a clear request for a copy, correction or removal of account data. Include the phone number linked to your profile and identify the record concerned. We assess the request under the applicable Legal terms.

Cookies can preserve session settings and help the site recognise the current access flow on your device. Browser controls can remove or block them, but that may require you to repeat account steps or affect saved session behaviour.

Use the account support path and describe the specific Legal clause, decision or record you dispute. Add your linked phone number and any DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference so the request can be checked.

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